Last updated: 2026-05-27
Introduction
This Privacy Policy explains how Skyflow collects, uses, stores, and protects personal information when you interact with our website and services. We provide landscaping and garden care services for owners of country houses, cottages, and commercial properties throughout the Toronto area.
Skyflow is located at 700 University Ave, Toronto, ON M5G 1Z5, Canada. When we say "we," "us," or "our" in this policy, we mean Skyflow. When we say "you" or "your," we mean anyone who visits our website or uses our services.
We take your privacy seriously. This document describes what information we gather, why we gather it, and what we do with it. If anything here is unclear, please reach out to us at [email protected].
Information We Collect
We collect different types of information depending on how you interact with us.
Information you provide directly. When you fill out our contact form, request a consultation, or reach out via email, you may provide us with your name, email address, phone number, property address, and details about the landscaping or garden care services you're interested in. You choose what to share in these communications.
Information collected automatically. When you visit our website, our servers automatically record certain technical information. This includes your IP address, the type of browser and operating system you use, the pages you visit on our site, the date and time of your visit, and the website that referred you to us. We collect this data through server logs.
Cookies and similar technologies. Our website uses cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it. Some cookies are necessary for basic functionality. Others help us analyze traffic patterns so we can improve the user experience. For more detailed information about the specific cookies we use, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for specific, limited purposes.
When you submit an inquiry about our landscaping services, we use your contact details to respond to you. That's the primary reason we ask for your name, email, and phone number. We might follow up about your project, answer questions you've asked, or provide a consultation or quote.
We use technical data from server logs and cookies to maintain and improve our website. This helps us understand which pages are most useful, identify technical problems, and make the site work better for everyone who visits.
Occasionally, we may need to use your information to comply with legal obligations — for example, if we receive a lawful request from a government authority. We also use information as necessary to protect our legal rights and to prevent fraud or misuse of our services.
Legal Basis for Processing
Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), we process personal information based on the following grounds:
Consent. When you voluntarily submit your contact information through our forms or email us directly, you consent to us using that information to respond to your inquiry. You can withdraw this consent at any time by contacting us.
Legitimate interests. We have a legitimate business interest in understanding how our website performs and in improving it for visitors. The technical data we collect through server logs serves this purpose. We balance this interest against your privacy rights and only collect what's necessary.
Legal obligations. Sometimes we must process or retain information to comply with applicable laws, respond to legal processes, or protect against legal claims.
Sharing Information with Third Parties
We do not sell your personal information. Full stop.
We may share information with service providers who help us operate our business. These include our website hosting provider, email service provider, and analytics tools. These providers only receive the information necessary to perform their specific functions, and they are contractually obligated to protect your data and use it only as we direct.
We may disclose information if required by law, such as in response to a court order, subpoena, or request from a law enforcement agency. We may also share information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If Skyflow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change and any choices you may have regarding your information.
Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy.
Contact form submissions and related correspondence are retained as long as needed to address your inquiry and for a reasonable period afterward in case you have follow-up questions or we need records for legal purposes. Server logs and analytics data are retained for a limited period sufficient for website maintenance and improvement purposes, after which they are deleted or anonymized.
When information is no longer needed, we delete it or anonymize it so it can no longer be linked to you.
Your Rights
You have rights regarding your personal information. Here's what you can do:
Access. You can request a copy of the personal information we hold about you.
Correction. If your information is inaccurate or incomplete, you can ask us to correct it.
Deletion. You can ask us to delete your personal information. We will do so unless we have a legal reason to retain it.
Withdrawal of consent. If we're processing your information based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing that occurred before you withdrew consent.
Complaints. If you're not satisfied with how we've handled your information, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies
Our website uses cookies to function properly and to help us understand how visitors interact with it. You can control cookies through your browser settings. For detailed information about the cookies we use and how to manage them, please refer to our separate Cookie Policy.
Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at [email protected], and we will take steps to delete that information.
International Transfers
Our website may be accessed from various locations. If you access our site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located. By using our website, you understand that your information may be transferred to our facilities and to third-party service providers as described in this policy.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. If we make significant changes that affect your rights, we will provide more prominent notice.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, we want to hear from you.
You can email us at [email protected].
You can also write to us at:
Skyflow 700 University Ave Toronto, ON M5G 1Z5 Canada
We aim to respond to all privacy-related inquiries promptly.